I received some money from my parents to buy myself a present for Christmas. I've always fancied a Smartwatch so decided to treat myself to a Sony Smartwatch 2 from Amazon as that was all I could afford. That was on 17th December and I chose One Day delivery as I have an Amazon Prime Trial running. When the order confirmation e-mail arrived it stated expected delivery for 23rd December so nowhere near next day delivery. There then followed live chats and emails with Amazon representatives and they explained that they had no stock in their UK fulfilment centre so it had to come from abroad (hence the change in expected delivery date) and they assured me it would arrive before Christmas and specifically, on the 23rd. The 23rd came and the order tracking showed that the package was in France?! I rang Amazon and spoke to a lady who spoke very poor English. I explained the situation and she just said that all she could do was order another but not to worry as it will turn up the next day. I explained that as there was no stock in UK that there was no chance in hell that would happen but she went ahead and ordered a replacement anyway. I didn't get a single apology from her and it was a classic example of it taking 30 minutes to understand what each other was saying when it should only have taken 3 minutes. I fired off another complaint e-mail and received a call from an Escalation Team member. He was much better. He apologised and agreed that I would not be getting the Smartwatch before Christmas. He offered me a £10 gift voucher as a goodwill gesture. He says that I may well end up with 2 watches and to return one of them. Well blow me down! Christmas Eve arrives and the orginal order which was missing in France had magically teleported to me! All's well in the world again.
Fast forward to today and the 'replacement' Smartwatch order also arrives:
How on earth did someone not notice that? How did it get into the new stock?
TL;DR Amazon sent someone's crusty, old and very worn Smartwatch to me.
Submitted December 30, 2014 at 12:13AM by BritishBeefUK http://www.reddit.com/r/gadgets/comments/2qqe96/i_ordered_a_sony_smartwatch_2_from_amazon_look/
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